Everyone has a job to do. Some of us do our jobs because we have to. Some of us do our jobs because we are really good at what we do. That would be you.
Thank you for making what could have been a disastrous experience, a pleasant one. You managed to keep us calm, reassured, and you were there every step of the way so we knew exactly what the next step was. I know my dad was very pleased with his services, as were we.